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Training and Development Manager

Level Access helps companies design and enhance their IT systems - including web sites, web applications, software, hardware, and services - so they are usable by people with disabilities. In the same way that buildings must conform to the Americans with Disabilities Act (ADA) modern web sites and applications must be accessible to people with disabilities or face legal liability. Level Access allows organizations to address these risks through software, training, and consulting solutions. This ensures that people with disabilities have equal access to, and use of, IT systems. With over 1000 public and private sector customers Level Access is the leader in the growing field of accessible IT solutions. Our proven Accessibility Management Platform (AMP) is the industry’s first on-demand solution that integrates the business and technical aspects of complying with regulations such as Section 508, ADA, and WCAG.

We are looking for a highly motivated Trainer to build and deliver comprehensive development programs to our internal teams.  This is a key role in the company as we are growing rapidly and the continued development and growth of our team is paramount.

The Trainer will design, build, and deliver the training program for all new members of the team.  Training topics will range from sales processes, product introductions, industry knowledge, technical skills, and soft skills. 

The Training and Development specialist will be able to leverage internal and external experts in the development and delivery of the training program, and will be evaluated on the effectiveness of the company’s sales and consulting efforts.

Responsibilities

  • Design, deliver, and continuously improve the company's development programs. 
  • Partner with leadership in functional areas to identify key trends and integrate those trends into the development programs.
  • Develop a comprehensive set of internal-facing in-person or virtual courses related to our suite of product offerings, including positioning and value proposition for each.
  • Partner with our customer-facing Training team to leverage our University courses for basic industry training, and the University platform to build and host virtual training courses
  • Identify and schedule internal and external speakers across sales, technical, and though-leadership topics to deliver specialized training.
  • Deploy a diverse set of training methodologies including in-person and virtual to ensure maximum effectiveness of the training program.
  • Develop comprehensive assessments to identify gaps in knowledge, and remediate to ensure successful employee development.
  • Collaborate with subject matter experts within the Product team to ensure all internal product trainings are accurate and developed ahead of new product releases.
  • Monitor and measure effectiveness of all sales training.
  • Formally and objectively assess and document new-hire performance and deliver performance-based feedback.
  • Assist leadership in identifying strengths and development needs for each sales professional.

Requirements and Skills

  • Bachelor’s degree or equivalent experience
  • 4+ years of professional software sales training experience, with direct experience training and developing sales professionals
  • Demonstrated ability to develop and deliver sales training and technical programs
  • Experience in Salesforce CRM
  • Understanding of Sales key performance indicators
  • Depth of knowledge in adult learning theories, instructional design, program design, and training technologies.
  • Able to interpret, internalize, and simplify complex, specialized, and technical information.
  • Self-starter with strong sense of ownership and ability to work autonomously.
  • Travel less than 25%.

Application Process

Salary is commensurate with experience. This is a full-time, salaried position with a competitive benefits package. It is being offered in the Vienna, VA office. For immediate consideration please submit your resume and cover letter.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2017, Level Access. All rights reserved.

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